We are happy to announce a new feature that will help you keep track of suspicious behaviors, and prevent repetitive fraud. Mark orders as suspicious, alerting you to collect more information from the customer (for dispute purposes).
Online ordering and eCommerce are growing and becoming a main revenue stream for brick and mortar businesses, especially restaurants, and especially in this COVID-19 era. But with the growth of eCommerce usage, there is also a growth in online frauds - in cards, not present transactions.
Every restaurant owner knows the feeling of preparing a large delivery order only to find out that the customer used a stolen card, and the payment was charged back. And if it worked for the thieves once, they will do it again and again -- and again.
Fraudulent orders and chargebacks are growing exponentially alongside eCommerce growth and we are here to help fight them!
We are happy to announce a new feature that will help you keep track of suspicious behaviors, and prevent repetitive fraud. By automatically marking orders as suspicious, we will alert you to collect more information from the customer (for dispute purposes), and even block customers according to details such as phone numbers and delivery addresses.
In addition, today we are launching the ”Fraud Prevention Network”, basically enabling all of our partners to help each other and use the power of the network. Every time a restaurant reports a fraud, they will be able to share it and help other restaurants in the Appfront network to protect themselves and others from these criminals.
Helping the ecosystem, and learning from the network can give restaurants more power in fighting back!
This, along with other related features coming soon, will help all our partners reduce friction, time, and revenue loss related to fraudulent orders.
Our chefs are cooking a special deal for you.
While the main dish is coming you can find your aperitif in our blog.
Here at Appfront we believe that the more a customer is involved in the preparation process of their order, the more likely he or she will be satisfied with the overall ordering experience.
Appfront Local Drop is a great solution for restaurants to overcome the current unique situation during this pandemic. Customers don’t need to visit the stores physically while allowing restaurants discovering and servicing new "virtual" locations.
As restaurants are hit with Covid-19, digital presence is now more crucial than ever for your restaurant business. Customers no longer pass by their favorite restaurants while going from home to work and back.