We are happy to announce a new feature that will help business owners keep track of suspicious behaviors, and prevent repetitive fraud. Orders marked as suspicious will help alert businesses as to when they should collect more information from customers (for dispute purposes).
Online ordering and eCommerce are becoming a main revenue stream for brick-and-mortar businesses, especially restaurants, and especially in this COVID-19 era. But with the growth of eCommerce, there is also a growth in online fraud.
Every restaurant owner knows the feeling of preparing a large delivery order only to find out that the customer used a stolen card, and the payment was forfeited. And if it worked for the thieves once, they will do it again and again -- and again.
Fraudulent orders and chargebacks are growing exponentially alongside eCommerce growth and we are here to help fight them! We are happy to announce a new feature that will help you keep track of suspicious behaviors, and prevent repetitive fraud. By automatically marking orders as suspicious, we will alert you to collect more information from the customer (for dispute purposes), and even block customers according to details such as phone numbers and delivery addresses.
In addition, the ”Fraud Prevention Network”, will enable our partners to help each other and leverage the power a collective network. Every time a restaurant reports fraud, they will be able to share the case and help protect other restaurants in the Appfront network.
Helping the ecosystem and learning from our community will give restaurants more power in fighting fraud! This, along with other related features will help all our partners reduce friction, time, and revenue loss when it comes to fraudulent orders.
Discover the power of Appfront and learn how our solution can revolutionize your business while fighting fraud today.
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It is important to understand the different stages a customer goes through while interacting with a restaurant. By focusing on CLV, restaurant owners can make better decisions that can lead to an improved customer experience.
By adopting in-app ordering, restaurant operators can take control of their revenue streams and reduce their reliance on third-party services. In doing so, they can introduce custom surcharges for delivery or fixed costs, which can help improve profitability.
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Our new knowledge center is a centralized platform that provides users with easy access to learning resources. These tools provide a structured approach to support customers on their Appfront journey.