I AM HERE - A real time alert when your customers are outside

Your customers will let you know when they are outside directly from their mobile app.

March 1, 2021

Appfront’s new functionality will inform the restaurant of customer arrivals through your branded native mobile app. No calling and no back and forth phone calls, just a simple one click “I’m Here!” button. Your guests will love the one-click versus trying to call into a busy restaurant.

How does it work exactly ?

This new feature sends real-time arrival alerts to your kitchen display system (KDS) and/or sends a ticket to print in your restaurant with the customer information  to enhance the customer experience, saving time, money and increasing customer expectations!

Receive alert of customer arrival and be able to drop a customer's order to them the moment they arrive. 

Reduce wasted meals: Improve food freshness by firing orders and/or menu items around a customer's expected arrival time. 

An example of a web order flow with the SMS check-in:

  1. Customer places an order online or through your mobile app
  2. The customer provides an arrival status through the “I’m Here!” button
  3. Your in-store team gets alerts through the POS app and walks out the to-go order to the guest
  4. They're off, and you have an ecstatic customer!

We ARE HERE! - in case you have any questions and want to learn more about Appfront's "I'm here" feature or anything else!

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