Enhancing Customer Experience: The Benefits of Notifying Customers When Their Order is Ready

Order Process Visibility for the Win!

September 16, 2020

Here at Appfront we believe that the more a customer is involved in the preparation process of their order, the more likely he or she will be satisfied with the overall ordering experience.

Meet our latest feature - Notify When Order Ready!

This feature helps restaurants streamline the order process by letting customers know when their food (or drink) is ready for pickup (or curbside pickup), saving both parties precious time while reducing frustration.

How it works:

Once an employee marks the order as "ready" in their kitchen display terminal - the customer will get a notification in real-time notifying them the order is ready! The notification will be sent as a text message and a push notification (for customers who have signed up on their native apps). 

We are launching this feature with selected Kitchen Display Systems, but if you don't use KDS or would like to control the notifications from Appfront’s back office, it will also work from standard POS menus.

This pickup notification is in addition to our 3rd party Doordash & Postmates delivery tracking functionality.

We will continue to add more functionalities to perfect customer order visibility - so stay tuned for more! To read up on how to enable this feature and more relevant information, please read Appfront’s Knowledge Base.

Want to improve your customer experience and reduce wait times? Appfront's Notify When Order Ready feature can help. Contact us today to see how it works!

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