Appfront Local Drop is a great solution for restaurants to overcome the current unique situation during this pandemic. Customers don’t need to visit the stores physically while allowing restaurants discovering and servicing new "virtual" locations.
“Appfron’t ability to quickly enable our Hood Drop program was a game changer. It allowed us to not only operate, but to thrive during this pandemic”, says Ran Nussbacher, CEO and Founder of Shouk, a DC-based Israeli Modern Food restaurant chain.
But before we dive into Ran’s story, let's first understand what Local Drop is. Local Drop is a delivery method, developed by Appfront which was designed specifically for long distance, high volume orders.
It’s like catering, but for your entire neighborhood!
Going back to Ran’s story, “Having just lost all of our customers due to the shelter at home order, we had to find a new way to reach them. So we decided, if they can’t come to us, we’ll go to them.”, says Nussbacher. “With our Hood Drop program, we visit different neighborhoods across our region on a set schedule, and invite our customers to pre-order to their hood. Then they meet us at the designated time and place - typically a short walk or drive from their home - for their meal”.
You can see Ran’s post announcing upcoming HoodDrops in Washington:
We could not achieve this with Uber Eats or DoorDash who often don't go far enough to reach our restaurant's core customers who are now stuck working at home in the suburbs due to stay-at-home order.
“Our Hood Drop program worked so well that we quickly grew to over 20 locations each week”, says Ran, “We plan to continue this program well after the pandemic is behind us”.
“We are grateful to Appfront’s swift response and support of us in launching this new capability practically overnight in a great time of need.”
Appfront CEO - Ori Weisler summarizes:
We’ve developed Appfront Local Drop to give our customers more ways to deliver their great food! Now directly to their customers' neighborhoods, in an efficient way.
This is a great solution for restaurants to overcome the current unique situation during this pandemic. Customers don’t need to visit the stores physically, and for the restaurants, it's discovering and servicing new locations, without the heavy-lifting and financial burden of a new physical location
Let us know if you wish to add a Local Drop delivery method to your online ordering experience, we will be very happy to assist you!
We are happy to announce a new feature that will help you keep track of suspicious behaviors, and prevent repetitive fraud. Mark orders as suspicious, alerting you to collect more information from the customer (for dispute purposes).
Here at Appfront we believe that the more a customer is involved in the preparation process of their order, the more likely he or she will be satisfied with the overall ordering experience.
As restaurants are hit with Covid-19, digital presence is now more crucial than ever for your restaurant business. Customers no longer pass by their favorite restaurants while going from home to work and back.